Household Registration Office's system is terribly slow
Monday morning (31/03/2014) in XinDian's Household registration Office, people had to wait 2 hours to get simple papers like a 戶籍謄本. Everybody was waiting, the staff and the people. I wrote a note and placed it in the suggestion box of the office:
Hsiao-Ting Yu -> 戶籍謄本 -> Household Certificate Transcript
- "Your computer system is too slow. Some software engineers are willing to fix it for free. Please contact the organisation G0V."
Yesterday and today, I received this email as an answer:
- 郭先生您好，
- 有關您建議的事項因涉及資安及控管問題，有關系統維修(護)由主管機關內政部統籌辦理，很感謝您對本所提供之意見，本所會持續反映，希望可以盡速改善，為您提供更快更好的服務，有任何問題歡迎來電指教。
- (02)2914-7675
- 新北市新店戶政事務所
It means, this issue has security concern, and the authority, Ministry of Interior, is responsible for maintaining the new household system. They can do nothing but report the issue to the MOI. :(
Maybe we can do something and send complains and request to give a chance to citizens to review the source code and provide patches.
Is there anybody who would like to contact with them and see if there is a way to let us contribute ? (my Chinese might not be good enough to talk to them).
The new household system just sucks. A lot of media already reported about this.
-- "The new household system did not pass ANY test before it is online"
And the authorities had promised to fix all issues. The system is outsourced to a company, so it will be a little bit hard (in policy aspect) to contribute for the g0v.
I thought that they promised to fix it a while ago. Maybe now is the right time to propose an external help (us, programmers ?). To propose help is the first stage of a change, even if we know that it will probably be refused.